Customer Service vs Customer Experience

Earlier this week, I was assisted by a lady named Thandeka Mtshali, to open a business bank account at The branch in Tsakane Mall. She gave me the best service I have had in a long time. She understood my challenge and recommended solutions that were specific and unique to my business needs. She was friendly and knowledgeable. Being in business myself, it was hard to ignore this wonderful and rare encounter. Thandeka completely elevated my customer experience. Thank you.