HN
HLONI N

1 reviews | Active since Sept 2015

28 Sept 2015, 12:09

Customer Service Sucks Big Time!

Initial complaint made direct with FNB on 4th September an then with Mr) Jacobs on 10th September. Account holder Mr Joshua Power Account #<br> ***. Nothing much has been done except for endless automated email responses with ref numbers. One email from a Melinda Duvenage a day after complaint here on Hello Peter saying a consultant will be in contact. Consultant called following day with the usual apology for the inconvenience but nothing ever since. Can FNB give a number or email adress of someone who can resolve this. The big bosses contact details is what is needed now . <br> <br> To say that we are Very disgusted and disappointed is an understatement!!<br>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Sept 2015, 14:12
Official
Hello Ms HloniN ,

Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.

Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)