Customer service sucks

I spoke to a lady by the name of Lindokuhle msomi at the boom street in pietermaritzburg branch. I spoke to her over the phone. She was laughing and ha img a secondary conversation with her work colleagues whilst I was on the phone with mind you she is meant to be my business bank manager. She the. Promised to send documents which she never did I have been trying to call her and her phone either seems to be off or she just doesnt answer.