Customer Service SUCKS!

My card is declining deposits into my forex broker account. I went to the bank to get help, they gave me a number I should phone, I phoned the number and they referred to another number and then that number referred to another departments number and then another one. I was referred to different departs 6 times. Ive been placed on hold for the past 30 minutes with the department they last referred me to. This is not how customer service should be. No way!