Customer service sucks!
<p>I have now been on the phone for an hour waiting for FNB to answer the call, nevermind how much airtime I have wasted! And I urgently need to reverse a debit order! I am so appalled by this! And it's not the first time it's happened.</p>
Good Day,
We truly regret taking note of your experience and the frustration this has caused; thank you for bringing this to our attention.
Your complaint has been routed to the relevant department and I have requested that they provide feedback.
Complaint reference number ***NF was issued.
I do apologise for any inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused; thank you for bringing this to our attention.
Your complaint has been routed to the relevant department and I have requested that they provide feedback.
Complaint reference number ***NF was issued.
I do apologise for any inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)