Customer Service seriously lacking

I so wish I could upload screenshots. Why is there a chat function on the app when I have to wait an hour to get attended to...just for the chat to be ended after being told they will assist me momentarily and I get put back in the queue. An hour later someone responds and gives me different information from what I got yesterday. No apology received for being dropped in the first place. Then that chat is also abruptly ended because I hadn't responded in 5 minutes. Do you think that you are the only ones who have to work? Then I respond again and I eventually get a response...only for the app to not work anymore and receiving a prompt to phone in. And by the way the person I spoke to on the phone yesterday basically called me a ****. I don't have airtime to keep on phoning you just to return the R290 that has been reserved on my account. I have been trying since yesterday to resolve this and I keep getting the runaround.