CK
Cobus K
1 reviews | Active since Nov 2015
21 Jun 2021, 12:23
Customer service or lack thereoff?
The year is 2021. Computers have become smarter than most humans. Covid-19 is ravaging families and economies. So please inform me why I have to stand in a que to collect my replacement card? I was not contacted for delivery only received an SMS stating my card is ready for collection at our local branch. But let me give you some info on our local branch. There are two (2) consultants. And ques that go out the door more often than what a politician speaks the truth.
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FNB (First National Bank)'s replyOfficial
21 Jun 2021, 12:27Good day Mr Kruger,
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
Regards,
Hello Peter Complaints Team
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
Regards,
Hello Peter Complaints Team
FNB (First National Bank)'s reply21 Jun 2021, 12:27
Official
Good day Mr Kruger,
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
Regards,
Hello Peter Complaints Team
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
Regards,
Hello Peter Complaints Team