BM
Busi Mam'Buthelezi
1 reviews | Active since Nov 2019
08 Nov 2019, 16:27
Customer service numbers
Why do they have contact numbers when you can't be assisted without going to the Branch? I mistakenly bought R1000 airtime on my FNB Connect SIM card,I wanted to send my self an eWallet of that amount.. I've been calling thier FNB Connect they are busy transferring me and there's no one to assist me..what am I going to do with that airtime??
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Replies (2)
FNB (First National Bank)'s replyOfficial
09 Nov 2019, 08:50Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
FNB (First National Bank)'s reply09 Nov 2019, 08:50
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
BM
Busi Mam'Buthelezi's updateReviewer Update
11 Nov 2019, 06:07Im still waiting... and I'm just frustrated don't know what to do this airtime.. FNB Connect is so quick to debit Thier money,but so poor on solving complaints..how can they not have an option of not reversing back the airtime? Because it's a contract Sim card of FNB and I can only purchase airtime on my FNB account only. With that being a disadvantage they should have considered that option of reversing back the airtime..
BM
Busi Mam'Buthelezi's update11 Nov 2019, 06:07
Reviewer Update
Im still waiting... and I'm just frustrated don't know what to do this airtime.. FNB Connect is so quick to debit Thier money,but so poor on solving complaints..how can they not have an option of not reversing back the airtime? Because it's a contract Sim card of FNB and I can only purchase airtime on my FNB account only. With that being a disadvantage they should have considered that option of reversing back the airtime..