Customer service (not friendliness, but the actual service we are getting) is SEVERELY LACKING.

I honestly couldn't decide how many stars to give FNB.

I have always been with them, and will not move banks easily as some of the processes and app functions are like no other!

BUT, these days the customer service (not the friendliness, the actual service one gets) is ABYSMAL to say the very least.

Nothing works on the app, and when you go in or talk to them via the secure chat, they treat you like an idiot and merely just say "follow these steps", but no one knows what to do when those steps does not work.

Last week I had to tell an employee of FNB to please listen to me and what my query is, because they just kept defaulting to the steps and even though I told them I even went in and showed a FNB employee that the steps do not work and they could not resolve it, I just kept getting the same answer.... Ridiculous.

I also have to yell and complain etc etc every time I try another/different service with FNB, because my details keep pulling through incorrectly. I have changed my surname multiple times over the last 2.5 years (in branches, on the app, you name it), and still the system sometimes (not always) goes back. Then my documents are incorrect, and it is a frustrating process to get it fixed. This also happens with my address. Sometimes it even goes back to my university address, which I haven't used since like 6 years ago.

I am really getting tired of this.

And no, I don't want anyone to call me from FNB, I am merely just hoping that FNB sees this and fixes their issues, because we pay more than enough bank fees to expect better from them!!!!