SJ
Sarah J
1 reviews | Active since Nov 2011
13 Nov 2023, 15:26
Customer service non-existent from FNB for urgent help needed
Hi there
I made a payment last week on my FNB app. I chose the 'Pay and clear now' option'. The payment still hasn't gone through. I've tried emailing and calling FNB with no response. No one replies to the fnb 'care' email address, and the phone number simply doesn't work and the call drops. It is so demoralising not being able to get any help when I pay my hard earned fees to FNB. Please can someone contact me urgently about this non-payment as it is quite a large amount and it is stressful not knowing what has happened to my money.
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Replies (1)SJ
Sarah J's updateReviewer Update
13 Nov 2023, 17:10Thank you. The agent who called me had no idea what the possible reason for this could be, but she asked me to send a screenshot from my app. I have the screenshot now - if I send it to the Care email address, can I be sure that someone will 'care' enough to receive it and send it to the people who actually deal with such technical and app issues?
SJ
Sarah J's update13 Nov 2023, 17:10
Reviewer Update
Thank you. The agent who called me had no idea what the possible reason for this could be, but she asked me to send a screenshot from my app. I have the screenshot now - if I send it to the Care email address, can I be sure that someone will 'care' enough to receive it and send it to the people who actually deal with such technical and app issues?