Customer Service Non-existent

<p>FNB has these amazing ads particularly with regards to customer service, I mean they portray a facade of willing to go over and above the call of duty. However my most recent experience has shown me that they do not possess the will to provide that so called FNB experience.</p> <p> </p> <p>The lady who attended to me, firstly did not have a name tag, she didn't greet me nor did she introduce herself and ultimately she did not indicate the willingness to assist me. In any event she advised me that I did not have the correct documents for her to assist me, she advised me to return with the correct documents which I did 15 minutes later. She then continued to refuse to assist me even though she was free at the time. Her excuse was that the client's would complain. I am completely disgusted at this service.</p>