Customer Service non existent

Do NOT use FNB if you care about customer service.

I tried closing my account on May 19th 2021, and was told that a consultant would contact me in the next 10 business days to finalise the closure. Do you think they called? nah

Three weeks later, June 9th 2021 I call them to follow up. Was told the query status showed "awaiting feedback" but it doesn't specify what feedback at all. So essentially this query was just hanging in limbo. It was then "escalated" and a consultant would contact me back in 24h. Note how they cannot help you on the spot and always delay and make someone come get back to you. Stall tactics in my opinion. Do you think I was contacted within 24h? nah Imagine my surprise.

So now I'm here. And I don't expect this will help either as most comments give a 1 star rating and FNB doesn't even respond....