Customer Service non existence

Noticed a debit of R250 on my credit card account for access to the slow lounge on 23/12/2015. I queried this with the Premier Banker on 11/01/2016. Received a response on 15/01/16 that all clients were advised via email that as of 01/07/15, clients had to be a premiere cheque account holder to qualify for free access to the slow lounge. I only received my card on 27/11/15 and accessed the slow lounge on 29/11/15 for the first timeand wasn't charged for it. Remember, I was offered this credit card by the consultant at the branch when I went to collect my GOLD chq card. Ever since 15/01, I am being given the run around by FNB.I have to do constant follow up via my cell phone and the last time I received communication from FNB was on 21/01/16 from their Complaint resolution center, the premier banker and the branch. This was after I threatened to report the matter to this site. I have spent over R100 on calls which I know I will not be reimbursed for. Rather give me a bronze chq account WITHOUT all these false perks or better still close my account.