Customer service lacks listening s****s

I have been in and out of FNB for the past week to transfer money from my one account to the other. I was told I could do it online even after explaining over and over It doesn't allow me ... I wanted to edit my phone number which is in my child's account too but the person that helped me took me straight to the atm for the transfer without even fully listening to my query because I tried transfering at the atm too... I then decided to leave after the person saw that I couldn't transfer and said the account is inactive... Which I don't get as we left money in that account.... I went back today and I was told the account was closed and the money in the account has frozen... I was told that I need to get the account holder to come in and do some paperwork... Even though I am listed with power of attorney on the account. As the account holder is in Pakistan and wants me to close of the account on his behalf. I wanted to then cancel my son's account save and invest account I was told I need to wait a year ... I will definitely be changing banks very soon