Customer Service Lacking

My FNB debit card expired and all my calls to customer services go unanswered. I filled in a contact form on FNB's website. The only call I received was from a FNB consultant, very cleverly trying to sell me something. Can someone from FNB please contact me regarding the query I logged (a replacement card), instead of wasting my valuable time, arguing with me about why I should take something I do not want.