**** Customer Service, its just Smoke and Mirrors

Good day Peter, my name is Paul.

I would like to firstly state that I give Hello Peter a 5 Star Review! It is unfortunate that the only means of effective communication between parties, only happens through your public forum and intervention.

Last week Monday I posted a substantive review of how FNB does not follow Banking Regulations. I promptly received a call on Tuesday morning from a service agent who said a full investigation is going to be launched and that FNB will urgently accommodate me. On Wednesday afternoon I received a call from an FNB consultant, who was only tasked with putting the stop or hold on the debit order in question. I followed the prompts and then I believed the matter was addressed. All I was then hoping for was some proper feedback from FNB. But no, since then, I have received two seemingly auto responses, apologizing for the inconvenience caused. I thought I would take the win.

Well Well Well, it does not end there. On Saturday night at midnight, the 1st of March 2025, the debit order that was supposed stopped WENT OFF MY ACCOUNT.

When I noticed on Sunday that the debit order went off, I immediately went onto my FNB App to ask the chat service agents to immediately reverse the debit order. The agent I dealt with was named Tyrese from the Retail Debit Order Disputes Dept. Tyrese was rude, failed to acknowledge the history of the matter and that I had been under the belief that the debit order was stopped. Tyrese then said he cannot reverse the debit order unless I pay the R48 charge. I refused out of principle to agree to the charges. Why should I have to pay FNB to fix the problem they caused?

So this morning early, Monday 03 March 2025, I decided to give FNB a chance and email all these unknown unreachable email addresses from the so called "apology emails", for them to urgently contact me... Not a single phone call!

Well the fight continues and I am at my wits end, while feeling so trapped and held hostage by my bank.