Customer service is the worst of any kind

I made a PayPal withdrawal on the 20th of February. Usually it takes a maximum of 3 working days before it reflects into my account. I have been enquiring since Monday the 27th of February. I lodged a query on the app and even emailed. I got a reference number and got told I'll be contacted shortly... It's been over the 24-48 hour time that I was told I'd be contacted in.

I stipulated in my communication to FNB how important that money is for us to just live. I had to make a means and borrow money because I have bills too. Instead of being helped, a debit order goes off, for their phone contracted which I was basically forced to take. I need answers FNB. You are a financial institution that we entrust with our money and lively hood... Please fix this ridiculous incompetence