Customer service is the worst

Im annoyed and irritated to the core with fnb Firstly I asked them for a reversal on card ref 1. *** we have been going back and forth on this matter no resolutions since sept 2023. 2. 30 Nov i asked to downgrade to premier even today they haven’t done anything about it Cas- ***0-Z2Q9H9 3. Neil Roode most useless banker ever since he hasn’t contacted me or respond to my email. Even agents have escalated these inquiries to him but he has not taken anything serious so why should one have to pay for services that they not receiving.

Im just fed up with FNB clearly you guys don’t need me as your client so then pay me back what is due to me and I will close the account and go to other banks that will provide services