Customer service is nothing.

I am very disappointed in the service I have received from FNB, which is seriously steering me into moving to a different bank which has better customer service.

I app**** for an increase in my revolving loan facility 2 days ago, accepted the debicheck mandate 24 hours ago and have still not received the funds. I contacted live chat and spoke to a sinoxolo who was very sarcastic and could not answer my question. I wanted to know when I will receive the funds as I had already accepted the offer as well as the debicheck mandate to which I was advised to allow 24 working hours. I asked how many days is 24 working hours as everyone works in standard working hours to which i was advised that FNB do not operate like the rest of the world and that I need to wait for feedback. I just want to know how long because I have already accepted the offer?? I just want my money and if an application is under review, don't send the debicheck mandate until it has been approved. Do better FNB