Customer Service is non existent

Queenstown was without electricity for the entire day on Thursday and Friday the electricity was on and off. Today when we had to go banking there were 2 tellers on duty. I ask you with tears in my eyes, did management not think that the bank would be busy today seeing that people had banking today?? How can a bank only have 2 people on duty and when they see that the queue is almost outside the bank they still don't put other tellers on duty? Also why does FNB Queenstown branch not have a business banking queue dedicated to businesses like the other banks do? The FNB in Queenstown gives the rest of FNB a bad name and hopefully the powers that be will do something about the service that we as FNB customers are experiencing here in Queenstown