Customer Service is Non-Existant

I have written to FNB Insurance Brokers on the 27th July to obtain guidance on process to follow to cancel my home insurance policy - no reply.

I called FNB Private Wealth Suite on 14th August and spoke to a consultant who was not able to assist and said that my Private Banker will contact me. Till today - he has not contacted me. My Private Wealth Banker is Thabang Kgomo.

My Private Banker is never available and why does FNB offer this service and charge clients exorbitant service fees when their customer service leaves much to be desired.

My quote for new insuance through a third party expires on the 23rd of August and i have no way of proceeding or any clarity from FNB.

I am seriously considering changing my bank or downgrading my account.