CE
Chrissy E

1 reviews | Active since Jul 2019

26 Jul 2019, 17:17

Customer service is **********.

Absolutely outraged with FNB call centre. Not only are you left on hold forever but when you get through transferred several times. Asked over and over to enter information. To finally get through to callphone banking and be told no you need to go to another department. Pretty convient as I get placed on hold again for the line to cut as its 17:00. You get paid to help customers, even if it means staying 5 minutes later. Its also been a week and no reply to my email on another matter! Why stay with you as a bank?!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Jul 2019, 09:31
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)