Customer service is going down at FNB.

Item: FNB (First National Bank)
Rating: 1
Author: Jared D

Dealing with FNB and is horrific. Their agents will do what every they can not to help and will transfer you to any other department. I called then now to get a payment from Brazil released and was transferred 5 times. Each time I got transferred I needed to do the verification of my account. Then on the 5th person I got this idiot called Ronaldo in the Forex department. This guys says he needs to verify my account (for the 5th time on one phone call) Then he asked me 2 question which I had no clue what the answer was to them. When I could not answer these question I asked him to ask me another one so that I could verify my account but his reply was "Sorry cannot help you now and I have to end the call" this is after being verified by 4 other agents on the same ****ing phone call.

Think its time to start looking into a new bank FNB was great but now doing down and going down fast.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

11 Dec 2018, 16:24

Good Day JaredThank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. Ref : ***NF Regards, Client Experience Team Tel number: ***

FNB (First National Bank)'s reply11 Dec 2018, 16:24

Official

Jared D's updateReviewer Update

11 Dec 2018, 16:29

You did not ever read this review before you called me about it. What help does that do? All it does is show you really do not care about customer service.

Jared D's update11 Dec 2018, 16:29

Reviewer Update

You did not ever read this review before you called me about it. What help does that do? All it does is show you really do not care about customer service.