Customer service in branches

I'm sorry to say but the reception I received right at the door of FNB Chris Hani Crossing Vosloorus had me turning around to seek assistance from another branch without thinking twice. Simply because right at entrance of the branch you have to interact with a security guard and FNB staff member(A lady who I didn't even bother to get her name to avoid ****her ill treatment) at the entrance lack people skills to a point were one doesn't feel welcome at all. The way she just pointed me to the direction of the bench to sit at and wait my turn before understanding the nature of my query left a bitter taste in my mouth, not just about the branch in particular but also FNB. With that said I convinced myself that one rotten potato shouldn't spoil the bag. I should also be fair and truely applaud the FNB team at New Market Mall. The service I received put me at ease with the fact that I had to drive from FNB Chris Hani Crossing to FNB New Market in Alberton just to get assistance with the bank I use and pay for services and products. It was worth the drive. Thank you FNB New Market.

I would like to conclude by asking something which has been bugging me after dealing with these two branches in a space of an hour today.

Did the LSM, demographic and location of these two branches play a part in the customer service and experience I received?

All I will say is I am disappointed in the service and customer care at FNB Chris Hani Crossing Vosloorus.