Customer service far more worse than of a sheeben

I really regret the day I moved my account to FNB, the arrogancy of that financial institution is a flipping disaster. I've been waiting for a telephone assistance on 2 occasions for more than and hour. To think where I come from it took less than 2 munites on busy days. For a bank with such high banking fees it should be quick to assist its customers, I am really happy to return to Capitec, it might not have all the fancy technology but they service is beyond the fancy nonsense FNB has.