1 reviews | Active since Feb 2018
Customer service disgrace
I have spoken to 4 agents regarding how I was charged for a slow lounge entry without anyone advising me on entry that a fee would be chargeable. I am an FNB customer and pay FNB a monthly service fee yet when push comes to shove FNB never assist me if I have an issue. Instead looking for a loophole to take my money and charge me an additional fee. Not sure if this is standard for Premier clients ?
Good Day Masrc Haarburger ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to Premier Banking to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Masrc Haarburger ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to Premier Banking to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***