Customer service - credit card dispute

I have made a payment to an account to invest money. As soon as I realised that it was a ****, I called FNB and reported it. I then asked FNB to either stop or reverse the payment as it was still pending. FNB said I should lodge a credit card dispute and report the *****, which I have done. I have then received the following reference: [REF:***]. Seeing that the payment was still going through, and not stopped or reversed as requested, I decreased my credit credit card limit to prevent the money from transferring to the **** account. It did anyway, leaving me in an overdraft on my credit card. This meant that my credit card was now in arrears. Luckily, I still had money that I could transfer from my budget to straight. This saved me after a week of calling FNB.

I followed up on the automatic reply that was send to me for the credit card dispute, but FNB said that I have to wait for a reply until the 5th of August (which is a month).

When I sent a message on the secure chats, the person who helped me said that there was no progression on the investigation (after 5th of August).

I am extremely unhappy since I have reported the ****, and while the payment was still pending, FNB did nothing to stop or reverse the payment or to prevent the *****.