Customer Service

I app**** for special payment arrangement , and this is the first help i asked them since i bought my house. And the lady from call Centre rep**** saying the Mortgage 111% rate Assistance rate will no longer Apply as your account is under debt review . I rep**** 5 email with no respond , my house is not on debt review and I don't understand were and how did they get that information. so she just decided to ignore my emails. I've never ask for payment brake or any sort of assistant payment from my home loan. things are tough assisting your client with some sort of payment will be nice. when you call they will transfer you from one person to another