Customer service at FNB is the worst ever

on the 20th of march i went into the boksburg branch to get myself a new card because my bag was ****** and to change my account from cheque to saving,i get there at 15.01pm and only got help at 3.52 pm then i explained to the consultant what i need and in return she tells me that i should sit and wait for a consultant ,who deals with those kind of queries,she was rude.SO THANK YOU TO FNB I WILL BE MOVING MY ACCOUNT TO ANOTHER BANK AND I SALUTE NEDBANK THERE SERVICE IS AWESUM AND YOU FEEL VERY WELCOMED AT THEIR BRANCHES.