DK
Dumisile K
1 reviews | Active since Jul 2013
02 Jan 2021, 09:27
Customer service at FNB is pathetic, absurd and unacceptable
I called FNB call centre 24 December there was no answer I then went to the branch, to dispute a debit order. I was given Ref no ***. I was promised that FNB will resolve in 48hours. It's 9days now no one has contacted me and debit order not reversed. The customer service at FNB is pathetic, absurd and unacceptable.
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Replies (3)DK
Dumisile K's updateReviewer Update
05 Jan 2021, 10:31Hi, no one has contacted me with this query. I phoned FNB call centre, they answered after holding for a very long time. The lady promised to call me back but she was clearly lying to me.
DK
Dumisile K's update05 Jan 2021, 10:31
Reviewer Update
Hi, no one has contacted me with this query. I phoned FNB call centre, they answered after holding for a very long time. The lady promised to call me back but she was clearly lying to me.
DK
Dumisile K's updateReviewer Update
05 Jan 2021, 13:33FNB consultant phoned me and transferred me to another line, I waited for long, spoke another consultant Makwatela Mashudu who transferred me back debit order disputes. I spoke to Kelebogile who said it's not a debit order query but an online purchase. Waited another 30mins while waiting for Esther at Easy Suite. She tried to assist but she informed me that nothing has been done on the query or ref no since the 24th of Dec. She escalated the matter and call me back for feedback but her team leader Dinthato said nothing had been done on my query since then. FNB ill-treatment to customers is unacceptable, absurd and pathetic. You seriously do not care about your customers!!!! There's no urgency or compassion towards your customers!!!
DK
Dumisile K's update05 Jan 2021, 13:33
Reviewer Update
FNB consultant phoned me and transferred me to another line, I waited for long, spoke another consultant Makwatela Mashudu who transferred me back debit order disputes. I spoke to Kelebogile who said it's not a debit order query but an online purchase. Waited another 30mins while waiting for Esther at Easy Suite. She tried to assist but she informed me that nothing has been done on the query or ref no since the 24th of Dec. She escalated the matter and call me back for feedback but her team leader Dinthato said nothing had been done on my query since then. FNB ill-treatment to customers is unacceptable, absurd and pathetic. You seriously do not care about your customers!!!! There's no urgency or compassion towards your customers!!!
DK
Dumisile K's updateReviewer Update
21 Jan 2021, 10:12A guy, Jason from FNB phoned me last week Wednesday, asked me to fill in a dispute form again to explain the matter to debit card dispute department. I don't know what happened to the form I filled in at the branch at FNB bankcity. There's still no response to my email. A lady called Primrose contacted me today, asked for my story: query again. I spent my time explaining again to her the query from the 24th of Dec, she then confirmed it's a ***** case and transferred me to ***** department. I spoke to a guy at ***** department, he confirmed that this is a debit card dispute department matter and not a ***** matter. He refused to log to log a query for me with *** I am not sure why is it so difficult for FNB to resolve the matter since 24 December 2020. A month after the matter is still hanging! The service at FNB is really exasperating, pathetic,absurd and unacceptable!
DK
Dumisile K's update21 Jan 2021, 10:12
Reviewer Update
A guy, Jason from FNB phoned me last week Wednesday, asked me to fill in a dispute form again to explain the matter to debit card dispute department. I don't know what happened to the form I filled in at the branch at FNB bankcity. There's still no response to my email. A lady called Primrose contacted me today, asked for my story: query again. I spent my time explaining again to her the query from the 24th of Dec, she then confirmed it's a ***** case and transferred me to ***** department. I spoke to a guy at ***** department, he confirmed that this is a debit card dispute department matter and not a ***** matter. He refused to log to log a query for me with *** I am not sure why is it so difficult for FNB to resolve the matter since 24 December 2020. A month after the matter is still hanging! The service at FNB is really exasperating, pathetic,absurd and unacceptable!