DS
Dewald S

1 reviews | Active since Jul 2016

12 Jul 2016, 11:14

Customer service at FNB even worse than customer service IN FNB

<p>A small problem re eBucks developed.</p> <p>I escalated 4 times:</p> <p>Ref nr Reference number 943210</p> <p>Then SD ********** : Use of ebucks</p> <p>Then Ref: SI- ********** </p> <p>Then Your request is in process (CAS-873285-G0S3D3)</p> <p>Complaint Request Ref: SI- ********** </p> <p>and so on...</p> <p>I think the difficult question was: Please send me proof that eBucks have been stopped</p> <p>Their turn-around time is one day!!!!!!!!!!!!</p> <p> </p> <p>Perhaps they cannot find someone who can read or write.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Jul 2016, 11:23
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 960851.

Regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: 087 ********** (option one)