CUSTOMER SERVICE AGENTS NOT SPEAKING WHEN ANSWERING THE PHONE

Item: FNB (First National Bank)
Rating: 1
Author: Cathy B

I phoned in today to the FNB legal attorneys department and I am still busy holding at 14:36. The agent answered the phone but not speaking to me at all. I can hear them all talking and laughing on the other side. Talking about creches and pain ****ers etc. Listening to music and singing.

********** and I chose option 1.

This after I have been waiting to speak to a client for more than half an hour listening to music.

This is not acceptable.

I am sure you can listen to the recording and hear me saying Hallo can you hear me.

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

18 Jun 2019, 16:10

Good Day Cathy

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department and feedback will be provided shortly.

I do apologize for any inconvenience caused.

Ref: ***NF

Regards,

Hello Peter Team

Tel number: ***

FNB (First National Bank)'s reply18 Jun 2019, 16:10

Official