CUSTOMER SERVICE AGENTS & MANAGERS ***** ALIKE!!!

IN DECEMBER 2014 R5000.00 CHEQUE WAS DEPOSITED INTO MY ACCOUNT & I CALLED THE CALL CENTRE TO ENQUIRE HOW SOON WILL THE CHEQUE BE CLEARED SO I CAN USE THE FUNDS, THE CONSULTANT ON THE DAY SAID TO ME THE CHEQUE HAS ALREADY BEEN CLEARED AND I CAN GO AHEAD & USE THE FUNDS. I WENT TO ONE RETAIL STORE & LOADED GROCERIES HOPING THE FUNDS WERE AVAILABLE AS INFORMED, CAN YOU IMAGINE THE CASHIER SAYING \YOU HAVE INSUFFICIENT FUNDS"& OBVIOUSLY YOU CAN'T TAKE THE GROCERIES HOME WITH YOU. IMAGINE HOW HUMILIATED I FELT IN FRONT OF OTHER CUSTOMERS WHO WERE THERE ON THE DAY! I LODGED A COMPLAINT WITH CALL CENTRE MANAGEMENT"