*********** Customer Service

On 13 December a payment was made from an Absa Bank Business Account to an FNB Business account. The following day it became apparent that the last three digits of the business acc was accidentally typed in wrong and the money went into an unknown account at FNB.Absa bank requested a refund from the account holder at FNB and it was unsuccessful as the account holder has used the funds.

I have been tirelessly contacting FNB via telephone and no consultants are able to help me.

I would like to request that you please make contact with me so I can share the account details into which the money was paid and you can ask your FNB client to kindly return the funds that was incorrectly paid into the account.

Absa bank has advised our business that it is only FNB who can contact their client to request that they return the funds as the debit order reversal was unsuccessfull. The last resort will be to hire a lawyer to get the funds returned.