1 reviews | Active since Mar 2017

19 Jun 2017, 13:44

customer service

<p>only agents that are experiencing high call volumes are the once that deduct from your account without your concent.</p> <p> </p> <p>being transfered one one department to another because the staff have no knowlege who they need ot tranfer a call to.</p> <p> </p> <p> </p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Jun 2017, 14:12
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Naomi Petersen

*** (option one)