Customer Service

Hi All. I app**** for a smart device through FNB and I just want to share my Experience on what customer service should be like.

So first time I app**** for this device, they did not have the right colour. So I ended up cancelling the order with no hastle at all. (Before it was shipped off)

The bank said I should, every other day phone them to see whether they have stock. Witch is understandable as I think there are thousands of Clients doing the same sort of application. One would think that for the bank to phone you and say "hi we have stock, do you still want it?.. " seems a bit too much to ask.

In my experience, this was definatelly not the case.

Five days after the initial application and cencellation, the bank phoned me and said just that. "Hi we have stock, do you still want it?.." The application was done and within 48 Hrs I received my order without any issues what so ever.

I had full Tracking access on my parcell and the delivery schedule was on the spot correct.

This is what customer service should be like. Throughout the cancelling and re-application for the device, the staff was friendly and understanding.

Makes you feel good and proud to part of a bank that has humans working there and staff thats proffessional and have good people s****s.

Thank you FNB !

Similar past experiences led me to become a loyal FNB client. If youre looking for a bank that understands you. This is the bank!