Customer service

Fnb protea Glen is a show stopper for me. Today they have done it. I went in with a query to reset card pin, reverse debit order and leave. I waited 20min to be assisted.. (not a problem)11:15. To get assistance from Tebogo *team leader* and Thato.. they advised to call Fnb connect to feline my profile from an old phone and link it to the new one to get otp.. knowing my problem I told them that I forgot my pin as that's what's needed to verify. They still advised to call. I called and I was advised back to the agent to do a finger what what.. after that I had to still ask to change pin. It was now 12:20 I had to wait because they pulled Thato from his lunch break to assist me and now he left.. so someone else had to help me. I vented of the horrible service I received and the misinformation from within. After being sent from pillar to post I was advised that I had to go back to make the call it's now 12:30. Still expressing how angry I am I spoke to the branch manager and said 'Nxa' my time was wasted for a 5 minute solution. The wonderful branch manager john.. said I won't say 'Nxa' to him.. I asked if he will teach me how to express myself and the wonderful guy called security on me.. I walked out before the security came. After 20 minutes I went back to use the phone... he called the security and said I will not use his branch I must go somewhere else and the security escorted me out. As he said i must not use his branch. I drove to dobsonville branch and it was a 7 minutes job to reverse my debit and I was out. In our conversation I did not swear at that guy. I sweared on my way out.

With that experience I will say I respect white dominated banks and leadership as they know what customer service is. They respect their jobs.

I would like to thank john for using his position to diasatisfy an angry customer and thank him for giving me a reason to close the account. He is pathetic and has a big head. He must not forget that it's not his mother's bank he is there *on that position* to serve delighted and with honour. I used small 'john' intensionally. He is nothing but a black person using his position to feel great. How pathetic... I would like to that FNB forgiving him this position as he has somewhat power to chase people out, what would he be without it mare..