Customer service

I transferred money into my closed credit , I requested for it to be reversed on 04 November and were to 24 hours turnaround, called again 06 November and told no call was logged had to wait another 24 hours. I call again 07 November (24 hours) and now transferred to a different department now I am not told I have to wait again. This is frustrating. If directed in the first place 04 November would have been far.