Customer Service???

FNB needs to process a refund to my account due to a transaction which was not successful from their side. This transaction took place on 25 May 2020. I have been sent from pillar to post in order to get this resolved, but eventually managed to get them to admit that there was a problem from their side and they have agreed that the money for the failed transaction will be refunded to me.

I have been receiving an SMS every single day for the past two months from an FNB employee (Lerato Ngwenya) stating that there are delays in submitting the refund. I have contacted the bank numerous times in order to find out what is happening and to get Lerato Ngwenya to contact me back to explain, I have still not been contacted.

I have eventually managed to get someone at FNB to contact Lerato, but her response was that she is not sending out these communications.

Needless to say, 4 months down the line and there is still no sight of the refund which is due to me, and the person sending out communications does not exists.

Well done on your customer Service.