Customer Service

We had ***** done on our account, Hallo Peter the reference number is: ***NF. We loaded complaints as we did not get any feedback from them. After resolving the initial issue, we were unexpectedly hit with bank fees due to a negative balance in our account, despite not having overdraft protection. It's frustrating to be penalized for something beyond our control, and on top of that, we're required to pay for a replacement bank card. This situation feels unjust and unfair.