******* customer service

I did an online purchase on the 27th of July, the system was hanging and eventually bombed out. I called the Merchant and they advised that the transaction was successful on their side so I canceled the order as they were out of stock with the product I required. They confirmed that the amount was reversed but it was not reflecting in my account and I needed to contact my bank to release the funds. I have been struggling with FNB since the 28th of July, firstly your consultants don't know what they're doing! I've been transferred from dept to dept, been put on hold for over an hour! What the heck do your employees get up to? Nobody is able to help me! I even completed a dispute form and mailed it back and still I am given the run around! I expect this issue to be resolved TODAY as this level of incompetence from your organization is beyond appalling!