Customer Service

I'd like to clap hands for FNB Dobsonville team. On Saturday, 13/10/2018, we went to submit FICA documents for a business account as we have opened the account online. The consultant who assisted us, Brighten Moloi, advised us that the account was opened incorrect as it had one mandate to transact on the account.

He advised us to come back on Monday, 15/10/2018 to rectify. It was a long process but Brighten assisted us with a smile. We were still being attened to when the branch closed. There was no pressure from the branch manager nor from other team members. Even the security personnel were patient with us. To add on the tedious process, we were opening 2 accounts: Business and NPO.

I really applaud Brighten for an excellent job well done. He gave us superior customer service. Not forgetting the whole team, they assisted Brighten as well by sorting the forms and showing us which forms to be signed. Team work, going extra mile and being customer focus is what FNB Dobsonville branch stand for.

To the branch manager, your staff is willing to service customers with pride because of your leadership. It was clear that you don't lead only from the front but you stand side by side with them and also giving them an opportunity to lead. You are a true ambassador of FNB.

Thank you guys for all your help. Ningadinwa nangomso!