Customer service???

<p>fnb has such bad customer service, I dread going in because they're extremely unhelpful and definitely not friendly.... While explaining to the customer service management, he barely makes eye contact through his raised eyebrows and look of irritation - it makes me wonder if he's even listening to me. This same manager has had the same attitude every time I come into the branch. And unfortunately his attitude rubs off on the consultants more often than not. After finding out where I need to queue, I was Sitting with my ticket number and a different 'floating' consultant asked me to give it to lady in front of me... Because she didn't take one and was there before me . I said I'm sorry but I only have a short lunch break so need to keep my spot... Can you believe that he then looked at me frustrated and said well it's a really long queue I'm not sure they will get to you... 3 people in front of me! This experience really has not left me feeling like a valuable customer that I wonder why I 'trust' this institution with all my money and my livelihood, which ad a single mom, is something that is on my mind daily. </p>