1 reviews | Active since Oct 2012
Customer Service
I app**** for a gold cheque account and its like no one is willing to help. I am currently using a different surname to what they have on their system and when i was applying for a new card I told them I am Dikeledi E Ramothibe but to my surprise they used Nkambule. On my ID is Ramothibe not Nkambule. They are supposed to be delivering my card which i really need urgently. The courier company confirmed that they want me to produce the ID with Nkambule surname. Please help because even the letter from home affairs was destroyed when the house got burned.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)