Customer service

I went to theLoch Logan branch to reopen my business account which had closed to financial circumstances, and I was informed by the consultant in cubicle 4 that it cant be done, when I asked when I was told that it has never ever been done before and I asked then what should I do as I need the very same account and I have submitted it for my invoices? I was told that I should open a new account to which I said I can't, then she called her coordinator who gave me the same story and asked me why I was not using the account in the first place and I explained why, I explained to them that I need the very same account otherwise I would have to go to Durban to sign a new indemnity with the Client to submit the new banking details, I was informed that then that would be the case or courtier the forms. I later went to the phone kiosk and contacted fnb kyc and I was informed that I would have to pay the owing amount and they would reopen the account or the the branch can doing that. I returned to Loch Logan again, this time I was referred to the Branch manager who told me the very same thing. Today I have reopened the very same account at fnb mangaung thanks their great service.