Customer Service

I walk into FNB's Parktown branch use the electronic queuing system. My number is 79 i sit down and see 4 people who have arrived before me. I wait patiently as the ticket in my hand gives me an estimated 17 minute waitng period. In this period this time several people walk in and are serviced before those who arrived before them. Why is this branch not adhering to a system FNB paid money to develop to prevent this very complaint. We were told the system does not work and not 5 minutes later the system works SMH. This is to bring to FNB's attention that it's reputation as an innovative bank is summarily compromised by branches that decide it is ok to not be professional.