CUSTOMER SERVICE

I HAVE 5 ACCOUNTS WITH FNB,WHEN I WANTED TO PAY OUT OF THE ONE ACCOUNT, THE ACCOUNT WAS FROZEN.<br> WHEN I CONTACTED THE COMERCIAL BANKING DEPT I WAS REDIRECTED TO 4 PEOPLE OF WHICH NO ONE COULD HELP ME EACH TIME WRONG DEPT BUT THE PREVIOUS PERSON INFORMED ME EACH TIME THAT THEY WILL PUT ME THROUGH TO THE CORRECT DEPT,I THEN CONTACTED MY LOCAL FNB AND A LADY INFORMED ME THAT MY ACCOUNT HAS BEEN FROZEN BY FNB DUE TO A FIKA (OF WHICH SHE WILL HAVE TO FIND OUT AND THEN LET ME KNOW WHAT THE SYSTEM DOES NOT TELL HER WHAT) MY CONCERN IS THAT FNB FREEZES AN ACCOUNT THAT WAS OPENED ONE YEAR AGO WITH ALL THE REQUIRED DOCS AND THAT THEY CLAIMED THEY HAVE SENT A SMS INFORMING THAT THEY NEED DOCS. IF NOT RESPONDED TO A THEY THEN FREEZE YOUR ACCOUNT,<br> IT IS UTTERLY UNPROFESIONAL TO SEND A SMS AND NOT EVEN A MAIL OR A SIMPLE TEL CALL TO YOUR CLENT,OF WHICH YOU TAKE MONTHLY SERVICE FEES(SO YOUR CLENT PAYS YOU TO SEND YOU A SMS AND THEN HE PAYS YOU TO FREEZE HIS ACCOUNT) FURTHER WHAT ABOUT THE OTHER 4 ACCOUNTS THAT HAS NOT BEEN FROZEN, SUCH INPERSONAL SRVICE IS NOT CORRECT<br> IT SEEMS THAT FNB HAS GOT A STRATEGY OF THE CLIENT MUST CONTACT THE BANK NOT THE BANK CONTACTING HIM