*********** Customer Service

I am not scared to show who I am, neither am I scared to take on a bank like FNB.

I am frustrated to say the least. I have opened a ***** case as someone fooled me and monies was transferred to them. FNB instructed the corresponding bank to freeze the amounts to investigate and come to a conclusion. Great. Well let me tell you this. It has been more than 2 months and n the first case. No feedback, no phone call, no update. They send you an arrogant e-mail, stating that you have 48hours to comply, and compile what is needed for the investigation to proceed. So they, as FNB, think we are *********** of providing such. Also, they give us a timeframe to n which they will have completed the investigation.

I have sent a complaint through, and the consultant advised that they are reliant on 3rd party feedback. I sent 2 complaints yesterday 17 July 2025, due to the fact that I have nothing. I am waiting. So in my mail, as FNB set up standards, and gave me an ultimatum I did the same. I gave them until close of business yesterday to give me something. It is halfway through the next business day, and still nothing. I have contacted several news outlets, and hope this will also reach news outlets.

FNB is for FNB, and not for the people. They demand, and we submissively give in as this is processes and procedures are put in place. However, we are not customers to them. We are mere numbers.

Well ladies and gentlemen, I say, I had enough, why are we paying bank charges? For no service? I do believe as one of the biggest banks in RSA they should serve their customers? A call BS. FNB you are here to serve yourself, and only yourself! I am calling you out on your service to be poor and ***********. You say so many things to generate more clients, or clients to move to another bank? Well I say to your followers, and clients, I call BS that says they are serving us as clients!

I am done, I have stated that I will go public, and I am more than willing to share my story. I have the e-mails, I have the proof, and is more than willing to share it with who ever wants the story/scoop.

FNB’s incompetence has pushed me to far this time around. #MaroelaMedia #FNB #News24 #sabcnews #Rapporteur #Sowetan #Huisgenoot