Customer satisfaction

Most ridiculous service, struggled for ages opening a business account and having to be the one that runs after them to get things moving. For some reason i go ahead and open a private cheque account thinking it was a 1 time mishap, FNB orders a second card on my account that i did not ask for and i am charged for it as a replacement card fee. On an account i only just opened? Again takes me having to go back and forth to get it reversed. Eventually that is sorted and now the account has a hold on it because of KYC compliance. Can someone just please sort this out!