CUSTOMER SAFETY

<p>Yesterday i went to my local fnb branch (Mafikeng Mall) to collect my card at about 17:00</p> <p>On arrival i used the self service ticket print out system.</p> <p>Waited to be helped as any person should, but there was another male customer, unknown to me, who started harassing me.</p> <p>He kept on staring at me and made it apparent to everyone, he then started walking towards me , looked at me , walked back and passed comments a few times.</p> <p>i then asked the lady in front of me if i could have a seat next to her as i was feeling uneasy.</p> <p>He then came around to where i was seated and did the same thing.</p> <p>The employees was aware of the situation and i had to request for a security to remove the gentleman as it was unacceptable to be harassed in my own bank.</p> <p>While 1 of the employees rushed out I was left unattended. And this time the man had verbally attacked me and passed ***ual remarks.</p> <p>Again i had to ask for another employees assistance. And he too rushed out leaving me unattended with this man in the bank.</p> <p>As a customer i feel that there should be security outside the premises at all times.</p> <p>I didn't feel safe at all. And to other customers it was a joke.</p> <p>I had to call a relative to come to the bank as i was not attended to.</p> <p>the lady then came back with security and escorted the man out of the bank.</p> <p>Only when my relatives arrive did an employee come and ask if i was ok.</p> <p>According to the employee the man was unstable.</p> <p>Not only was i ***ually harassed but also publicly humiliated and victimized inside my bank.</p> <p>How does fnb allow this to happen? is it not a risk to female employees and customers?</p> <p>And as a bank, should there not be security there at all times?</p> <p>I am highly disappointed and not even sure if i want to visit my local branch any more as it is a safety risk.</p>